I don't know where to begin with this company. I bought a new telescope from them, and it arrived next day by FedEx - great I thought. I then ordered some accessories, CCD, eyepieces, camera adapters etc and the stuff starts arriving piecemeal, despite the website claiming to have the items in stock. No explanations at all, and chasing up the kit is left pretty much to you, the customer. I'm still waiting for stuff more than four weeks after purchase and I get no feedback from Telescope Planet whatsoever until I start complaining (assuming I can get somebody to answer the phone). I'm beginning to wonder how they stay in business; I can't decide whther they are bumbling and incompetent or just plain lazy. Either way, they'll not get another penny out of me.